Your data protection is our responsibility

1 Introduction and Scope

kbb44 is an online entertainment and betting platform operated for users in Bangladesh. We place the highest importance on the privacy of our users and are firmly committed to protecting their personal information.

This Policy explains what types of information kbb44 collects, how that information is used, under what circumstances it may be shared with third parties, and how you can exercise your rights regarding your information.

Our services are intended only for individuals aged 21 (twenty-one) or older. If a minor registers by mistake, we will close their account and delete the information collected.

2 What Information We Collect

kbb44 may collect the following types of information for the purpose of providing its services:

2.1 Registration and Identity Information

• Full name, date of birth, and national identity card number (for age verification)
• Email address and mobile number
• Residential address
• Username and password (stored in encrypted form)

2.2 Financial Information

• Mobile banking numbers (bKash, Nagad, Rocket)
• Bank account details (for bank transfers)
• Deposit and withdrawal transaction history

2.3 Technical and Usage Information

• IP address, device type, and operating system
• Browser information and session cookies
• Game play history and activity logs on the platform
• Login time and location data

2.4 Communication Information

• Content of live chat sessions
• Complaints or requests sent via email
• Feedback submitted through surveys or feedback forms

3 How We Collect Information

We collect information in the following ways:

• Directly provided: Information you give us during registration, transactions, or when contacting us.
• Automatically collected: Technical information collected automatically through cookies, web beacons, and log files while you use the platform.
• From third parties: Transaction verification information from payment providers (bKash, Nagad, Rocket, banks).
• Anti-fraud measures: Automated monitoring used to protect accounts and detect fraud.

4 Purpose of Using Your Information

kbb44 uses collected information for the following legitimate purposes:

• Account registration, identity verification, and age confirmation
• Managing all financial transactions including deposits and withdrawals
• Providing gaming services and improving platform functionality
• Offering bonuses, promotions, and personalized offers
• Running 24/7 customer support (live chat and email)
• Preventing fraud, money laundering, and cybercrime
• Monitoring and enforcing responsible gaming limits
• Fulfilling legal obligations and cooperating with relevant authorities
• Maintaining platform security and resolving technical issues

5 Sharing and Disclosure of Information

kbb44 never sells your personal information or gives it to other parties for commercial purposes. However, information may be shared in the following limited circumstances:

5.1 Service Provider Partners

The minimum necessary information may be shared with trusted third parties for payment processing, identity verification, technology infrastructure, and customer support management. These partners operate under strict data protection agreements.

5.2 Legal Obligations

We may be required to disclose information under a court order, a lawful request from an investigating authority, or applicable law. In such cases, we will provide only the information that is required.

5.3 Business Changes

In the event of a merger, acquisition, or transfer of business assets, user information may be transferred. However, the new authority will be equally obligated to ensure data protection in line with this Policy.

6 Cookie Policy

Various types of cookies are used on the kbb44 platform:

• Essential cookies: To maintain login sessions and ensure security.
• Functional cookies: To remember your preferences (language, game history).
• Analytical cookies: To collect statistics for understanding how the platform is used.

You can manage cookies through your browser settings. However, disabling essential cookies may cause some platform features to not work properly.

7 Data Security Measures

kbb44 has put in place industry-standard technical and administrative measures to keep your information secure:

• SSL/TLS Encryption: All data transmissions are protected with 256-bit SSL encryption.
• Password Hashing: Passwords are stored using strong cryptographic hash algorithms.
• Access Controls: Only authorized staff can access the information they need.
• Security Monitoring: Automated 24/7 security monitoring is active.
• Regular Audits: Vulnerabilities are identified and resolved through third-party security audits.
• Data Backup: Encrypted backups are stored on secure servers.

8 Data Retention Period

The retention period for your information is determined based on the following:

• All information is retained for as long as your account is active.
• Even after an account is closed, certain information may be kept for a defined period under legal obligations.
• Financial transaction records are retained for at least five years after account closure.
• Information related to fraud or legal disputes may be retained until the relevant case is resolved.

Once the retention period ends, information is securely deleted or anonymized so that it can no longer be linked to any individual.

9 User Rights

As a registered user of the kbb44 platform, you have the following rights:

• Right to access: You may request to know what information we hold about you.
• Right to correction: If your information is inaccurate, you may request that it be corrected.
• Right to deletion: In certain circumstances, you may request that your information be deleted.
• Right to restrict processing: You have the option to request that the use of your information be limited for specific purposes.
• Right to object: You may object to the processing of your information for a specific purpose.

To exercise any of the rights above, email us at [email protected]. We will review your request and respond as quickly as possible. In some cases, legal obligations may mean that deletion or correction of certain information is not possible.

10 Protection of Children and Minors

kbb44 services are intended only for individuals aged 21 or older. We do not knowingly collect any personal information from minors.

If it comes to our attention that a minor has registered on our platform, we will immediately close that account and delete the associated information. Parents or legal guardians who suspect that a minor under their care is using kbb44 should contact us at [email protected].

11 International Data Transfers

In some cases, your information may be transferred to servers or service providers located outside Bangladesh. Regardless of where information is stored, kbb44 ensures that the standard of data protection is no lower than the level described in this Policy.

For international data transfers, we use industry-standard contractual protection measures.

12 Third-Party Links and Services

The kbb44 platform integrates third-party services such as payment gateways (bKash, Nagad, Rocket, bank transfer) and game providers. These third parties have their own privacy policies, for which kbb44 is not responsible.

We recommend reading the privacy policy of any third-party service before using it.

13 Changes to This Policy

kbb44 may update this Privacy Policy from time to time. For significant changes, we will display a notice on the platform or send a message to your registered email address.

Continued use of the platform after any changes will be taken as your acceptance of the updated Policy. We recommend visiting this page regularly to read the latest version.

14 Contact and Complaints

If you have any questions, concerns, or complaints about this Privacy Policy, please contact our support team:

• Email: [email protected]
• Live Chat: Available 24/7 through the platform
• Support Languages: Bengali and English

We take every complaint seriously and aim to provide a resolution as quickly as possible.